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Delivery Information

Economy deliveries to the UK mainland is Free on orders over £20

Express delivery is charged £5.95 

Orders received before 1pm Monday to Friday will be dispatched the same day

We aim to dispatch orders within 1 working day subject to availability. In the event of any items being out of stock we will inform you and give you an estimated delivery date. Please note due to stock availability, orders with multiple items maybe despatched separately.  Once your order has left our warehouse you will be sent an email confirmation. Delivery will be to a UK or Channel Islands address only. The delivery company will leave notification of the attempt to deliver. A further two attempts to deliver will be made but thereafter the goods will be returned to us. Please note that delivery can take place any time up to 5.30 p.m. We are unable to offer timed deliveries, however in case of express deliveries you can manage the date by contacting the courier.

Following postcodes are eligible for economy delivery only; AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Returns Policy

If you change your mind about your Goods, you can return any item within 14 days of receipt. Orders placed on the website can not be returned to us

Return Address:
Prestige Wicker
Unit 12a Phoenix In Este,
Charles Street,
West Bromwich,
B70 0AY

It is recommended that upon returning goods to us, a proof return is obtained for security purposes.

When selecting products we always put quality first and we inspect every item prior to dispatch, however, if your goods are damaged in transit or deemed faulty please notify us as soon as possible by telephoning our Customer Support Department on 0121 5579842 or email us at contact@prestigewicker.co.uk. A customer advisor will be able to take your call Monday to Friday from 9.30am until 5.00pm, and can arrange a returns note for you. Please note that this call can be recorded for security and training purposes. We do not take any responsibility for items returned with no paperwork.

We ask that any un-required goods are returned in a saleable condition in their original packaging and quoting your order number.  You will be responsible for returning your goods and any costs incurred.

Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.

Replacement orders will only be despatched to you once the initial order has been received by us or proof of delivery has been supplied to us.